How can we help?
A little help, whenever you need it.
Find an existing order
Recover your secure order link.
Find a pickup hub
Check locations and opening hours.
Quick answers
How can I find my order?
Recover your secure order link using your Kiana order number and the email address used at checkout.
Find your order →Where can I see pickup locations and opening hours?
Check the currently available pickup points and their displayed opening hours.
View pickup points →Where can I find my pickup QR or manual code?
When your paid pickup order is ready for the pickup flow, your order page provides the pickup QR and the same one-time token as a manual fallback. Refreshing the code replaces the previous one.
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