Terms and Conditions

Kiana Foods is the customer-facing brand of Piñara Food Trading LLC, the seller. Contact us through Contact Us.

Check the products, quantities, pickup hub and period, contact details and total before submitting your order. Provide accurate information. Prices and any applicable charges are shown before payment.

Orders are for pickup at the selected pickup hub. Wait for your ready-for-pickup confirmation before travelling. Collect during the pickup period shown for your order and follow the pickup-pass instructions. Keep your pickup code private. Follow product transport and storage instructions after collection.

If you cannot collect within the stated period, contact us promptly through Contact Us so we can assess the situation. This does not automatically extend the collection period or guarantee an alternative arrangement.

Our Returns and Refunds Policy forms part of these terms and explains how to report order problems and request applicable remedies. No provision in these terms removes rights or remedies that cannot lawfully be excluded or limited.

Keep your sign-in details and private order-access links secure. Do not misuse the website, interfere with its operation or attempt unauthorised access to another person’s information. Tell us promptly if you suspect unauthorised use of your account.

See Privacy Policy for how personal information is handled. These terms are subject to applicable UAE law. Changes will be dated and published; they will not retrospectively remove rights relating to an existing order.